In March 2020, with the first Covid lockdown biting, Family Law Lab offered free access to Engage – a client onboarding application – for Resolution members. Fifty family law teams took up the offer. In an exclusive webinar for Resolution members at the Resolution National Conference 2021, Alan Larkin, Chief Innovation Officer, shared what lessons […]
Why Engage asks the all-important soft questions – video
Our Chief Innovation Officer, Alan Larkin, explains why (and how) Engage asks the all-important ‘soft’ questions to help family lawyers understand where their new client’s heads and hearts are really at. Watch the video below:
Why static docs can’t compete
Historically, the way solicitors and other legal professionals interact with their potential clients for the first time has been constant, i.e. in-person conversations. The central role email plays in servicing clients may have helped streamline this process to some degree, but one problem remains, how to balance information gathering, client care and the effective use […]
The Limitations of Zoom for Family Law Clients – Video
Our Chief Innovation Officer, Alan Larkin, considers the difficulties posed for new family law clients meeting their lawyer for the first time through Zoom and suggests a solution. Watch the video below:
Engage v2.0 for 2020
The information-gathering application for family lawyers has extended its capacity into a number of new client types. First, let’s recap: for those who aren’t aware, Engage is a web application that helps prospective clients, in their own time, put together all the information a family lawyer requires ahead of a first meeting – ensuring bespoke […]