In March 2020, with the first Covid lockdown biting, Family Law Lab offered free access to Engage – a client onboarding application – for Resolution members. Fifty family law teams took up the offer. In an exclusive webinar for Resolution members at the Resolution National Conference 2021, Alan Larkin, Chief Innovation Officer, shared what lessons […]
News: Reservation list now open for next Engage pilot
In our last blog we shared how the current Engage pilot window has closed and we are now working with a group of forward-thinking firms to evaluate how they’re using Engage and the benefits the platform is delivering for their teams and clients. The firms currently using Engage are nationwide, and have a few things […]
Squaring the Family Law Circle: Engage Pilot Update – July 2020
When we opened up free access to our Engage pilot in 2019 to a handful of firms, we hadn’t reckoned on a global pandemic impacting the family law community. When the extent of the disruption to family law practitioners and our clients became evident in April this year our team knew there was only one […]
How Engage enhances the human contact between a client and their lawyer
In response to a recent question raised by a family lawyer, Alan Larkin explains that Engage was designed to enhance – not replace – human contact between a client and their lawyer. Watch the video below:
Why Engage asks the all-important soft questions – video
Our Chief Innovation Officer, Alan Larkin, explains why (and how) Engage asks the all-important ‘soft’ questions to help family lawyers understand where their new client’s heads and hearts are really at. Watch the video below:
Gatekeepers are on the front line – give them the right tools for the job
As we have explored in previous blogs, Engage delivers significant benefits to both family lawyers and prospective clients – but there are additional family team stakeholders who stand to gain from adopting a tool like Engage. ‘Gatekeepers’ have a vital role to play in the new client journey, and yet the role of ‘handling’ prospects […]
Why static docs can’t compete
Historically, the way solicitors and other legal professionals interact with their potential clients for the first time has been constant, i.e. in-person conversations. The central role email plays in servicing clients may have helped streamline this process to some degree, but one problem remains, how to balance information gathering, client care and the effective use […]
The Limitations of Zoom for Family Law Clients – Video
Our Chief Innovation Officer, Alan Larkin, considers the difficulties posed for new family law clients meeting their lawyer for the first time through Zoom and suggests a solution. Watch the video below:
Part 2 – Proceed with Caution – Analogue to Digital
In the first blog in this two-part series, we shared how Engage can be used to ensure business continuity in the servicing of new family law clients during the COVID-19 crisis. The Family Law Lab platform and the Engage application did not emerge from a vacuum. Their provenance and development has some important lessons and provides […]
Part 1 – Business Continuity – How a family team can still service new clients effectively during the COVID-19 crisis.
I’ve been banging the drum for a radical change in the way family lawyers conduct initial client consultations for the best part of a decade. This has now been brought more into focus as one of the challenges law firms are facing during the COVID-19 pandemic is business continuity. This is mainly due to the […]
Engage v2.0 for 2020
The information-gathering application for family lawyers has extended its capacity into a number of new client types. First, let’s recap: for those who aren’t aware, Engage is a web application that helps prospective clients, in their own time, put together all the information a family lawyer requires ahead of a first meeting – ensuring bespoke […]